Shipping policy

We aim to process and dispatch all orders within 1–3 business days.

United Kingdom

Standard Delivery: 2–5 business days
Free UK Delivery is available on selected products or promotions.

Please note that delivery times are estimates and may vary due to postal delays or circumstances beyond our control.

Once your order has been dispatched, you will receive a confirmation email. We are not responsible for delays caused by courier services, customs, or incorrect shipping information provided by the customer.

European Union Shipping

Orders to European Union countries are shipped via Royal Mail International.
Estimated delivery time: 5–10 business days depending on destination.
Shipping cost is calculated at checkout.

Please note that customs or import fees may apply depending on your country’s regulations. Hell or Halo is not responsible for delays caused by customs.

If your parcel is lost or significantly delayed, please contact us at info@hellorhalo.com and we will do our best to assist you.

Business Address
3a Tanner Street
Burnley BB11 1NU
United Kingdom